Certified Experience Cloud Consultant v1.0

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In which two ways can Opportunities with a Community User be shared? (Choose two.)

  • A. Create an owner-based sharing rule with a Customer Community User.
  • B. Create a criteria-based sharing rule with a Partner Community role.
  • C. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
  • D. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.


Answer : BD

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

  • A. Customer Account Portal
  • B. Customer Service
  • C. Partner Central
  • D. Help Center


Answer : A

What accurately sequences the necessary steps to create a partner user from an enabled partner account?

  • A. 1) View the partner account contact.
    2) Select Manage External User.
    3) Select Enable Partner Account.
    4) Edit the user record to assign the correct role and profile.
    5) Save.
  • B. 1) View the partner account contact.
    2) Select Manage External User.
    3) Select Enable Partner User.
    4) Edit the user record to assign the correct role/profile.
    5) Save.
  • C. 1) Edit the user record to assign the correct role/profile.
    2) View the partner account contact.
    3) Select Manage External User.
    4) Select Enable Partner Account.
    5) Save.
  • D. 1) Edit the user record to assign the correct role/profile.
    2) View the partner account contact.
    3) Select Manage External User.
    4) Select Enable Partner User.
    5) Save.


Answer : B

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff and other researchers on their research work.
Which user visibility setting needs to be enabled at a minimum?

  • A. Guest User Visibility
  • B. Portal User Visibility
  • C. None
  • D. Site User Visibility


Answer : B

What are two ways a question can be escalated to a case? (Choose two.)

  • A. Manually by a moderator selecting “Escalate to Case” in the feed
  • B. Automatically via Case Assignment Rules
  • C. Automatically via Process Builder by meeting specified criteria
  • D. Manually by users commenting “Escalate”


Answer : AC

An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?

  • A. Click “Manage External User” on the Contact detail page, then click “Enable Partner User”.
  • B. Click “Manage Partner User” on the Account detail page, then click “Enable Partner User”.
  • C. Click “Manage Partner User” on the Contact detail page, then click “Enable Customer User”.
  • D. Click “New” on the User Setup page in Lightning Experience.


Answer : A

Ursa Major Solar (UMS) has seen exponential growth in recent years. The incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

  • A. Create a self-service community using Customer Service template.
  • B. Create a smart queue router using Service Cloud template.
  • C. Create virtual support agents using Chat Bot template.
  • D. Create a peer-to-peer forum using Self Service template.


Answer : A

Get Cloudy Consulting wants to leverage ExperienceBundle for making updates to its Experience Cloud site.
What are the two key features of ExperienceBundle? (Choose two.)

  • A. ExperienceBundle allows us to programmatically edit any site in the org.
  • B. ExperienceBundle provides editable site metadata in a human-readable format.
  • C. ExperienceBundle enables creating Experience Cloud sites across orgs.
  • D. ExperienceBundle allows us to programmatically edit any site built using Experience Builder.


Answer : BD

Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce CMS via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

  • A. Content Management in Workspaces
  • B. Branding Sets
  • C. Administration in Workspaces
  • D. Community Settings


Answer : A

Northern Trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet active. The community manager would like to send welcome emails on a specific day, which will include a promotion for participating in the community.
In which order should the community manager perform activation steps?

  • A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
  • B. Publish the community, which will send out the welcome emails.
  • C. Set the community to Active, add available profiles and permission sets to the Admin Workspace, and create a process to send the welcome emails.
  • D. Set the community to Active, add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.


Answer : A

What are three best practices when configuring self-registration for an Experience Cloud site? (Choose three.)

  • A. Use a restrictive default profile to begin with.
  • B. Assign the standard site profile as the default for self-registration.
  • C. Use the same profile for your self-service site and your partner portal.
  • D. Create a separate profile for your self-service site and your partner portal.
  • E. Assign a cloned standard site profile as the default for self-registration.


Answer : ADE

Northern Trail Outfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

  • A. Partner Central
  • B. Help Center
  • C. Customer Service
  • D. Customer Account Portal


Answer : B

Ursa Major Solar (UMS) is building a portal for its premium B2B customers. Customers will be able to access their account information, open cases, download NDAs, and create dashboards.
Which user license allows UMS to meet these requirements?

  • A. Commerce Portal
  • B. Channel Account
  • C. Platform Portal
  • D. Customer Community


Answer : B

Ursa Major Solar (UMS) noticed that guest users are unable to see images on its customer portal.
Which setting should UMS enable in order for guest users to see the images?

  • A. “Allow guest users to self register” in the Administration Workspace
  • B. “Enable Image Connect for guest users” in the Administration Workspace
  • C. The “Jepson” theme in the Builder Workspace
  • D. “Let guest users view asset files and CMS content available to the site” in the Administration Workspace


Answer : D

Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

  • A. Chatter Group Member Visibility
  • B. Portal User Visibility
  • C. Site User Visibility
  • D. Community User Visibility


Answer : A

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Exam contains 144 questions
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